Cancellation Policy

Parents MUST read over the Policy page and complete the Intake Form before booking. CANCELLATION If parent(s) would like to cancel, they will be charged a cancellation fee of $40. Cancellation fees are non-negotiable. Avoid cancellation fees by changing your date to a day within the same week of your scheduled date.If your new date or time is for a different work week you will be charged a cancellation fee. If your scheduled time needs to be changed it is important to do so 24 hours BEFORE your scheduled time. If not, sitters will assist you within your scheduled times. We understand that unforeseen circumstances can arise, and for this reason, the cancellation fee will be reduced to $20 if due to sickness and severe weather conditions. If parent(s) fail to pay cancelation fees, they will no longer be allowed to use our services. PAYMENT Service fees will be sent to your original payment method after booking. FORMS OF PAYMENT: Zelle: bscnola4@gmail.com, ENCLOSED checks, or Invoices will be sent for card payments. We DO NOT accept cash as a form of payment. Payments must be submitted after services are used. Please note that payments received after the day serviced will incur late fees. Parents are responsible for ALL fees. Sitters are NOT allowed to accept service payment. Tips are appreciated but not expected and should be given directly to the sitter. Parent(s) must agree to pay BSC per hour as scheduled. BSC does NOT offer refunds once our services are used. If your child(ren) are cared for at times additional to those scheduled, Parent(s) will be charged for the additional time. BSC agrees to give Parent(s) a notice before any changes are made to the scheduled time, payment, or fees and will provide a new agreement in the event of change.Parent(s) will be charged a late fee of $10 after 20 minutes. Parents shall NOT discuss payment with sitters. Dear valued clients, please be advised that our sitters are required to contact you WITHIN 30 minutes prior to your service time with their estimated time of arrival. Once your booking is confirmed, we’ll send you a detailed bio along with a photo of your sitter, so you can get to know them better before your scheduled time.

Contact Details